Refund policy

Last updated: August 19, 2026

We want you to be happy with your Temper piece. Here's exactly how we handle returns, exchanges and refunds.

RETURNS, EXCHANGES & REFUNDS

All sales are final. We do not offer refunds or exchanges for change of mind or for reasons unrelated to product defects.

Refunds or replacements will only be issued if you receive the wrong item, or if your item arrives damaged or with a clear manufacturing defect.

If we sent the wrong item, or your item arrived damaged or defective, we will replace it or refund you in full. In most cases you will not need to send anything back — we'll ask for photos instead.

Claims must be submitted within 14 days of delivery, along with your order number and clear photos of the item and its packaging.

If a return is required in a specific case, we will let you know and provide instructions. Please use a shipping service with tracking and proof of postage, as we cannot be responsible for return packages that are lost or stolen in transit.

SIZING

Most of our rings are open-band and adjustable, designed to fit a range of finger sizes. Necklace lengths are listed on every product page — please check the measurements before ordering, as sizing is not covered under our returns policy.

UNDELIVERABLE OR UNCLAIMED PACKAGES

If a package is undeliverable or goes unclaimed, it will automatically be returned to us. This process is handled by the shipping carrier and is outside of our control, so return times may vary.

Once the package is back with us, we will contact you to confirm how you'd like to proceed.

If you choose to have the package reshipped, you will be responsible for the cost of shipping it again.

If you choose to cancel the order, we will issue a refund for the order amount minus any shipping charges or return fees already incurred.

CHARGEBACK & FRAUD POLICY

By completing a purchase on our website, you agree to contact us first to resolve any issue before initiating a chargeback with your bank or payment provider.

If a chargeback is filed without contacting us first, we will submit full order and delivery documentation — including order confirmation, shipping confirmation, tracking information and delivery verification — to the payment provider, and we reserve the right to refuse future orders from that account.

Any fraudulent chargebacks will be investigated and disputed. We reserve the right to block customers who abuse chargebacks or attempt to fraudulently dispute purchases.

HOW TO CONTACT US

To start a claim or ask a question, email us at support@shoptemper.com with your order number. We respond to all requests within 1–2 business days.

By placing an order on our website, you agree to all store policies listed on this site.