Shipping policy

Last updated: August 19, 2026

Every Temper piece is hand-picked and packed by us. Here's exactly what happens after you place an order.

WHERE WE SHIP

We currently ship to addresses within the United States only. If you're outside the U.S. and want a piece, email us at support@shoptemper.com and we'll see what we can do.

PROCESSING TIME

Orders are packed and dispatched within 2 business days of purchase. Orders placed on weekends or public holidays are processed on the next business day.

DELIVERY TIME

Standard delivery within the U.S. takes 8–12 business days from dispatch.

Most orders arrive within this window, but delivery times are estimates and are not guaranteed. Customs processing, weather and carrier delays can occasionally add a few days.

SHIPPING COSTS

Free shipping on all U.S. orders over $50. Orders under $50 are charged a flat rate of $10.

DUTIES & TAXES

All duties, customs fees and import taxes are included in the price you pay at checkout. You will never be asked to pay anything extra when your order arrives.

TRACKING

Once your order is dispatched, we'll email you a tracking number.

Tracking can take 2–3 business days to show its first scan. This is normal and does not mean your package is lost.

SHIPPING ADDRESSES

Please double-check your shipping address at checkout. We are not able to redirect or amend a package once it has been dispatched.

If a package is undeliverable or goes unclaimed, it will be returned to us by the carrier. Please see our Refund Policy for how these orders are handled.

DELAYED OR LOST PACKAGES

If your tracking hasn't updated in 10 business days, or your order hasn't arrived within 20 business days of dispatch, email us at support@shoptemper.com with your order number.

We'll investigate with the carrier and either resend your order or refund you in full.

DAMAGED OR INCORRECT ITEMS

If your order arrives damaged, defective or incorrect, email us within 14 days of delivery with your order number and clear photos of the item and its packaging.

We'll replace it or refund you in full. In most cases you will not need to send anything back.

HOW TO CONTACT US

Email support@shoptemper.com with your order number and we'll get back to you within 1–2 business days.

By placing an order on our website, you agree to all store policies listed on this site.